I spoke to customer company who said that I would have to file another declare with a different Division as the couch was purchase a week over a yr (which is not covered by the manufacturer). This is extremely irritating, Particularly because none of the was explained to me at time of obtain. She gave me a number to Get in touch with another Section. I had been ready to reach A further rep who explained to me that they can't aid me. I named back and spoke with a supervisor and she was not equipped to assist possibly. I am at present forced to keep a faulty sofa that is damaged (no fault of mine). The customer services representatives are unprofessionals with no knowledge of ways to address issues of these. I would not endorse them to anyone. I'm in the process of throwing out the sofa because it's unsafe to sit down on it due to sharp item that is currently protruding from the side.
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I acquired a 3 piece front room established. All driven. I also acquired the extended guarantee. Two of the three pieces stopped Operating within a 12 months. Bob's came out to look at the issue and also the technician explained to me it really is a common difficulty, the parts get about two weeks to receive and We are going to timetable with you to have it repaired. Per month glided by And that i decided to phone. They reported they failed to see an buy for your parts and must be ordered. Advised me It will be quite a few far more months. Yet another thirty day period went by. I identified as once more. Now I am informed the parts were being back ordered and might be Yet another two weeks. Two weeks went by and was explained to they did occur back into stock but had been fulfilled by Other individuals that were being waiting around. It can be backordered once again. I made a decision to go to the BBB since it was almost April. Bobs responded that the pieces ended up backordered and could be repaired by the tip of April. May came and however no term from Bobs so I reopened the BBB. Now they gave me the day of June. June arrived and went and no term from Bobs. So I reopened the situation. I requested since the component was not available, could they replace The 2 pieces of home furnishings. They agreed and mentioned it would be delivered in a pair months. Per month went by and practically nothing. Reopened the BBB case once again. And was informed that the home furnishings was back ordered until finally September. I reluctantly agreed to attend. September arrived an went. No Bobs. I reopened the BBB situation plus they explained the furniture was nonetheless backordered with no fulfillment date. I requested they refund my cash and remove the household furniture. They rejected that but did present store credit. We went to Bobs to discover what household furniture they'd. To my surprise they'd our furniture still during the showroom. The price was now $1000 higher than whenever we acquired it. I inquired in regards to the Handbook Model with the furniture (Rate big difference was even now $five hundred lower than the run variations.
I termed customer service all over again and was advised that the Team was at my house at eight:00 am that morning and not a soul was home. And that they still left me a information. I informed them this was a lie! No person arrived to my doorway - We've got RING and Security Cameras and three canines that bark and no one termed my telephone, possibly! I don't have any skipped calls or voice mails. They stated we have shots of the front of the house. I explained no-one arrived to my door and that I can send them video clip and also a pic of my incoming call log. They didn't want that. I could go on and on about the phone calls I've experienced to make. Their customer provider is often a connect with Heart.. whenever you get in touch with them you receive another person new and no one follows up. It isn't a customer assistance Middle. I talked to your administrators and all they are saying is we can reschedule. I took the working day off get the job done two times previously for this! I shouldn't should service a couch much more than I support my car! Now we have only had this couch for one particular and also a half months. And three of Individuals months we weren't even listed here. Sad. They just lost a great customer over uncomplicated stuff. Will not buy from This service provider.
Cleanse and wonderful showroom. Quite welcoming and practical staff members. Our salesman, Wei Sun was quite welcoming and experienced good information about all the things in the showroom.
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Let me begin by expressing that the in store practical experience was a 5 star ranking. In which the condition starts is with the shipping and delivery staff. Within the delivery day a part of my sons bed was damaged possibly in transit or accidentally via the installers. A second shipping and delivery day was rescheduled and on working day of that certain shipping,it appeared they were running late. I termed to get an update to which I had been knowledgeable I was not even while in the process for any supply. So,now,I needed to reschedule Once more!!!! The automated phone get in touch with verified delivery involving 9:00/twelve:00. I made options to have my son Completely ready involving Those people hours.
The group that assembled couple household furniture they derived, hardly ever tighten all screws I necessarily mean all screws, I had to endure them and carry out some Focus on every screw. By no means believe in BOB's furniture in any way. after you give them your hard earned money, they change agreements plus they by no means let you know why. The one thing they inform you is " That's how it works, it may be four to 6 weeks may very well be 6 months" I have not listened to that type of customer treatment full of disrespect and conceitedness in my lifestyle.
I spent 20mins on keep just before Talking to an individual. I explained the situation and then claimed that she required to transfer me for the Dedham store to cancel the purchase. I explained that I had currently spent at the very least an hour or so on hold trying to reach the store and she or he reported she would transfer me directly. After 5 minutes, I arrived at voice mail yet again. Named "Customer Treatment" back and spoke with a handy woman that labored directly with the Dedham store to terminate my transaction. I ordinarily try to offer businesses a chance and the opportunity to resolve their blunder, but this continues to be a reasonably rough practical experience. I noticed Bob's most likely attempts to keep overhead in Verify, but there must be an improved avenue for customers to achieve centralized customer company. IF I use Bob's once again, I will be driving from my way to go to a area besides Dedham.
Was within the showroom, only two sales reps said anything to me. Was intending to purchase a Common Loveseat today. The sales rep in the region I had been in still left without indicating just about anything to me.
He directed us to your supervisor. The manager evidently hasn't heard the indicating "the customer is often suitable", and decided to mainly accused us of lying for the reason that his saleswoman has "worked listed here a long time and would under no circumstances say that". After a long argument of him saying that the customer was Incorrect, he finally chose to give us cost-free supply...Continue reading. The delivery: Bob's termed us the day prior to delivery and gave us the window of one:47pm-four:47pm. At 2 pm within the day of delivery, I checked the standing only to find the table would not arrive until eventually after 6 (and our making only accepts deliveries until five). Long Tale shorter...7:45pm the desk last but not least arrives. The delivery guys have been Pretty unprofessional and I even caught them wandering via parts of my house that they need to not are already in for your shipping and delivery of the kitchen area desk. 1 dude even requested to work with my bathroom, that is very unprofessional. They ought to provide the table and leave. Interval. In summary: Never ever In no way In no way Obtain Nearly anything FROM BOB'S. This was the WORST Practical experience I have ever experienced and I would prefer to spend 10x the fee to under no circumstances work with this terrible company again.
Bob's Discount Furnishings is Just about the most well-known economical home furniture chains across the US. Serving the increased New England spot for generations, Bob's comedian commercials and welcoming jingles have propelled it to a reputation-brand through the US.
The professionals: Reasonably priced front room established choices in regular types with attractive cushioning possibilities.
With a no-nonsense business model that functions incredibly click here competitive charges at last sale phrases, they bring in shoppers that are looking for just a bargain.